Frequently Asked Questions
Everything you need to know about our smart home solutions and services.
How can I track the status of my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order directly through the 'My Orders' section on our website.
What is the warranty period for Crompton products?
Warranty periods vary by product category. Generally, our fans and kitchen appliances come with a 2-year warranty, while specific LED products and pumps may have different terms. Please check the product manual or packaging for specific details.
How do I book a service request or installation?
You can book a service or installation request by calling our toll-free customer care number at 1800-419-0505 or by filling out the 'Service Request' form on our official website.
What is your return and replacement policy?
We offer a 7-day return policy for products that are received in a damaged condition or have manufacturing defects. The product must be unused and in its original packaging to be eligible for a replacement.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards (Visa, Mastercard, RuPay), Net Banking, UPI, and popular digital wallets.
Are Crompton appliances energy efficient?
Yes, Crompton is committed to sustainability. Most of our appliances, especially our ceiling fans and air coolers, come with high BEE star ratings to ensure maximum energy savings for your home.