Returns & Exchanges
At Crompton Greaves Consumer Electricals Ltd, we strive to ensure your home appliances meet the highest standards of quality and performance. If you are not entirely satisfied with your purchase, our streamlined return policy allows for hassle-free returns within 10 days of delivery for eligible products.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Once the request is raised, our technical team will conduct a remote or on-site inspection to verify the product condition and reason for return.
Product Pickup
After approval, we will schedule a pickup from your registered address; please ensure the item is kept in its original packaging with all accessories and manuals.
Refund Processing
Upon successful verification at our warehouse, your refund will be initiated to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing